To rule out possible problems with Firefox program files: Without any other leads to go on, two other thoughts: The support article about crash reports describes where to find them on disk without Firefox running. Please check the support article "]" for steps to get those does from the about:crashes page, or if necessary from disk, and then post some of the recent ones here. You can share those with forum volunteers by providing the crash report IDs. To gain more insight in the crashes, it would be great to see some of your reports. Click "Start in Safe Mode" (''not'' Refresh). ''Both scenarios:'' A small dialog should appear. * Help menu > Restart with Add-ons Disabled * "3-bar" menu button > "?" button > Restart with Add-ons Disabled ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. Please check the support article " Firefox crashes - asking for support" for steps to get those does from the about:crashes page, or if necessary from disk, and then post some of the recent ones here. Click "Start in Safe Mode" ( not Refresh).
#Uninstall replay media catcher windows
By default, Firefox tries to restore your previous session windows and tabs after a crash, and that might be the problem.Ĭould you try starting in Firefox's Safe Mode? That temporarily deactivates extensions, hardware acceleration, and some other advanced features of Firefox that might make it more prone to crashing on some systems. Read this answer in context 👍 0 All Replies (5)
#Uninstall replay media catcher software
You still may need to reboot to unload the software from your current Windows session. If you prefer not to uninstall the program, a few other users said using the msconfig program to prevent FlvSrvc.exe from running at startup bypassed the problem. If you have either of those programs and it isn't essential, try uninstalling it and then restarting Windows to ensure that none of its components are left running. Since presumably you don't want to switch away from Kaspersky, you can remove or deactivate the Applian software as follows: This crash is closely associated with having BOTH the Applian software AND Norton security software, or in rare cases Kaspersky security software. That module installs with various Applian Technologies programs including Freecorder and Replay Media Catcher. If you click through to the crash report and click the "Modules" tab, you'll see that the first on the list is "FLVSrvLib.dll".
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